Holiday Inn Express – City Center, Essen REVIEW

The last weekend on October 2018 I spent together with my boyfriend four nights in Holiday Inn Express – City Center in Essen, Germany due to our participation on the board gamed fair – Spiel 2018. This is a three- star hotel, located in Thea-Leymann-Straße 11. The hotel is placed in central Essen, with good access  to cultural places (theater and cinema), gastronomy, and shopping (there is a shopping mall on Berliner Platzer)

 

How to reach the hotel and first impression

The best option to reach the hotel is to use the subway and go out on Berliner Platz station, exit B, which is connected to the blue line – good connection to Essen Messa and Essen Hbf (central station). I chose this hotel because of the good connection to these two stations, which were important for us. 

Problems with our room

We arrived at the hotel tired and hungry at 9 p.m. The check-in was quick, so after a minute we were ready to go to our room and finally rest. Unfortunately, our room was nor exactly like we were expecting. First, we booked the room with a king-size bed or with two single beds connected, bit we got the room with two separated bed instead. Between them was a night table, so it was impossible to put them together. 

I thought that everything could be fixed, so I went down to ask in the reception if it was possible to change rooms. In the first moment the receptionist answered in an unfriendly way, saying that they are the ones deciding which room they give to the customers and that we got that room because we booked through hotels.com and that they are fully booked. 

Angry and disappointed, I came back to the room where in mean-time my boyfriend found out that the carpet on the floor was wet and there was a black hair on one pillow. THAT WAS ENOUGH! We came back to the reception and ask for a new room. This was not a nice first impression, but from this moment on, the staff did everything they could to help us. 

Finally in a clean room

After 10 minutes waiting in bar, we got finally a new key to a new, clean room with two individual beds next to each other. From this moment everything started being better. However, we were still hungry, and they do not have a restaurant in the hotel (I sent a message asking about it before traveling there, but until now I have not received any answer). We bought some snacks in the vending machine next to the reception and went to sleep after a long day.

Problem number 2

After we finally fall asleep, the next problem showed up. The rooms are not soundproof. We could hear every word from our neighbor’s conversation. If you are sensitive to noises when you sleep, think twice before choosing this hotel. 

Holiday Inn Start - Breakfast

As I mentioned before there is no restaurant in the hotel, however they have Holiday Inn Start Breakfast area. We use to have breakfast as early as possible, when there are not so many people. I think that the breakfast was OK. Simple, with cereals, different types of bread, cheese and ham, eggs, and some sweets as well as some fruits. They got Carlos with freshly-baked croissants and hot chocolate (it was amazing). If you are allergic to lactose or gluten the hotel does not offer lactose-free products and it offer only one type of gluten-free hard bread. 

Holiday Inn Express - breakfast

Something for businessmen

If you are on a buisness trip , the hotel provides one working station with a computer connected to the Internet and printer. I am not sure if the service is free or you need to pay because I did not use it. There is also wi-fi in every room, so I was using my laptop and phone to work. The connection was stable and quick even if the hotel was fully booked with exhibitors and online journalists due to Spiel 18.

Summarizing, I think that the hotel was overpriced for the standard that offers. We paid 6513 SEK (around 670€) for four nights. That weekend the prices were also higher and most hotels in Essen were fully booked due to games convention. 

Our stay in this hotel was new experience and I learned to check better accommodation before booking it. I am sure that we will not stay again in this hotel next time visiting Essen. 

That is all for today. I hope that you could find all that you were looking for and see you next time. Our next trip – Christmas in Poland. We will visit Crakow, Warsaw and my home town Mrągowo.

See you on a road!

Kaja 

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